Acquigine Subscriber SMS and Email Compliance Policy
Version v1.2 · Effective October 7, 2026
Applies To: All Acquigine subscribers, their employees, contractors, and agents who use data, documents, or workflows generated through the Acquigine platform to contact property owners, business owners, or any other parties by email, SMS, telephone, or electronic signature platforms.
1. Subscriber Responsibility
1.1 You Are the Sender
When you transmit emails, text messages, phone calls, or electronic signature requests using data or documents from Acquigine, you are the legal sender and initiator of those communications. Messages are sent through your own connected accounts, your own identity, and your own tools. You, not Acquigine, bear full legal responsibility for compliance with all applicable federal, state, and local laws governing those communications.
1.2 What Acquigine Provides
Acquigine provides acquisition intelligence data, opportunity scoring, document templates (letters of intent, purchase and sale agreements), and workflow structure. Acquigine does not provide:
- Legal advice or compliance determinations
- Consent on your behalf
- DNC registry scrubbing or compliance verification
- Opt-out management for your outbound campaigns
- Assurance that any contact data point is legally contactable
1.3 Your Affirmation
By using Acquigine, you affirm that you will comply with this policy and all applicable laws. You agree to maintain your own legal counsel for compliance questions specific to your outreach activities.
2. Definitions
- Cold Outreach. Any email, SMS, phone call, or document request sent to a property owner, business owner, or counterparty with whom you have had no prior direct contact and from whom you have received no response, request, or engagement.
- Active Deal Communication. Any communication sent to a party who has responded to your outreach, requested information, scheduled a call, engaged in negotiation, or otherwise indicated willingness to communicate with you about a specific transaction.
- Prior Express Written Consent (PEWC). A written, signed (including electronic signature) agreement from a recipient authorizing you to send marketing text messages or calls using an automated dialing system. Must specify your name and the type of messages. Public records, skip-trace data, property ownership, and the existence of a phone number do not constitute PEWC.
- DNC Registry. The Federal Trade Commission's National Do Not Call Registry, as well as any applicable state-level do-not-call registries.
- Autodialer / ATDS. Any system or platform that stores or produces telephone numbers to be called and dials them automatically, including predictive dialers, power dialers, click-to-call systems, and bulk SMS platforms.
- Commercial Email. Any electronic mail message whose primary purpose is the commercial advertisement or promotion of a product or service, including outreach offering to purchase property or a business.
3. Email Outreach Policy (CAN-SPAM Act)
3.1 Cold Email Is Permitted With Full Compliance
You may send unsolicited commercial emails to property owners, business owners, and other parties identified through Acquigine, public records, or skip-trace enrichment, provided every email meets all seven CAN-SPAM requirements:
- Accurate header information. Your “From,” “To,” and “Reply-To” fields must accurately identify you or your business. No spoofed or misleading sender information.
- No deceptive subject lines. Subject lines must accurately reflect the content of the message. No fake “RE:” or “FWD:” prefixes on messages that are not replies or forwards. No urgency-manufacturing subjects that misrepresent the content.
- Identify the message as an advertisement. Every cold outreach email must clearly and conspicuously disclose that it is a commercial communication.
- Valid physical postal address. Every email must include your valid physical postal address. This may be a street address, a PO Box registered with the US Postal Service, or a private mailbox registered with a commercial mail receiving agency.
- Functional opt-out mechanism. Every email must include a clear, conspicuous, and working opt-out or unsubscribe mechanism. It cannot require the recipient to log in, create an account, or visit more than a single page.
- Honor opt-outs within 10 business days. You must process all opt-out requests within 10 business days of receipt and permanently suppress that address from all future campaigns. Suppression must persist across all tools, campaigns, and team members.
- No third-party delegation of liability. If you hire a vendor, assistant, or service to send emails on your behalf, you remain fully liable for their compliance. CAN-SPAM does not transfer liability to third parties.
3.2 Penalties
Each separate email in violation of CAN-SPAM is subject to penalties of up to $53,088 (2025 inflation-adjusted ceiling), with no cap on total aggregate penalties. Violations are enforced by the Federal Trade Commission.
3.3 Technical Requirements
In addition to CAN-SPAM, major email providers enforce their own technical requirements. You are responsible for:
- SPF, DKIM, and DMARC authentication on any sending domain
- Maintaining spam complaint rates below 0.3% for bulk senders
- Using a sending domain separate from your primary business domain for high-volume cold outreach
4. SMS and Text Messaging Policy (TCPA)
4.1 No Cold SMS Without Prior Express Written Consent
Acquigine prohibits subscribers from sending marketing SMS or text messages to any contact sourced from public records, skip-tracing, or platform data unless the subscriber possesses auditable Prior Express Written Consent from that recipient.
This is a platform policy that exceeds the minimum legal floor. The Telephone Consumer Protection Act (TCPA) classifies text messages as “calls.” Marketing texts sent via any automated system, bulk platform, 10DLC campaign, autodialer, or texting software to a mobile number require PEWC before the first message is sent.
4.2 What Does Not Constitute Consent
- The phone number was obtained from public property records
- The phone number was obtained through skip-trace enrichment
- The recipient owns the property or business you are targeting
- The phone number is publicly listed
- The recipient has not registered on the DNC list
- You are sending manually rather than through an automated system
- A previous email recipient did not opt out of email (email consent does not transfer to SMS)
4.3 DNC Registry Requirements
Before sending any text message or making any phone call to a contact identified through Acquigine, you must:
- Scrub the phone number against the federal National Do Not Call Registry
- Scrub against any applicable state-level do-not-call registries
- Check against your internal suppression list
- Re-scrub at minimum every 31 days, as DNC registrations are updated continuously
The DNC registry held more than 258 million numbers as of fiscal year 2025. A significant portion of any contact list will be registered. DNC scrubbing is required regardless of consent status.
4.4 Consent Revocation
As of April 11, 2025, recipients may revoke consent in any reasonable manner, including but not limited to:
- Replying “STOP,” “QUIT,” “UNSUBSCRIBE,” or “CANCEL”
- Replying with any clear instruction to stop
- Verbally requesting cessation during a phone call
- Emailing a request to stop
You must honor all revocation requests within 10 business days and suppress the number across all campaigns, team members, and tools permanently.
4.5 Calling Hours
All phone calls and text messages must be sent between 8:00 AM and 9:00 PM in the recipient's local time zone. Messages outside this window are violations regardless of consent status.
4.6 Penalties
- Call or text without required consent , $500 per violation
- Willful or knowing violation , $1,500 per violation (treble damages)
- DNC registry violation , $500 to $1,500 per call/text
- FTC Telemarketing Sales Rule violation , up to $53,088 per call
TCPA violations carry no cap on aggregate damages and are a primary driver of class-action litigation. Plaintiffs' attorneys actively seed skip-traced lists to bait violations.
4.7 Manual Texting
Manual, individualized one-to-one text messages sent from a personal phone, with no automation, may carry lower risk under the TCPA's autodialer provisions. However, Acquigine still requires PEWC for any marketing text regardless of delivery method. State mini-TCPA laws in Florida, California, Washington, Oklahoma, and other states may impose additional restrictions that apply regardless of federal rules.
5. Telephone Calling Policy
5.1 General Compliance and Data Characterization
Subscribers acknowledge that public records and skip-trace enrichment frequently yield mixed-use data (e.g., personal cell phones used by sole proprietors or property owners). The platform does not classify its data as purely B2B. Subscribers assume all legal responsibility for determining the regulatory status of each phone number dialed.
5.2 Permitted Outbound Calling Criteria
Cold calling property and business owners is permitted strictly under the condition of total compliance with the TCPA, TSR, and applicable state telemarketing laws. Subscribers must adhere to the following operational mandates:
- National and State DNC Scrubbing: Subscribers must scrub all calling lists against the National Do Not Call Registry and all applicable State-level DNC registries prior to the execution of any campaign, and at least once every 31 days thereafter.
- Permitted Calling Hours: Outbound calls may only be placed between 8:00 AM and 9:00 PM recipient local time. Subscribers must cross-reference recipient zip codes to account for time zone differences.
- State-Specific Time Restrictions: Several states enforce stricter calling windows than the federal baseline described above. Subscribers must independently verify and abide by the strictest applicable local standard for every state in which they place calls.
- Immediate Opt-Out Processing: Subscribers must immediately honor verbal or digital “stop,” “remove,” or “do not call” requests. The call must be terminated professionally, and the number must be added to the subscriber's internal DNC list within 24 hours.
- Mandatory Caller Identification: At the beginning of every call, the caller must clearly state their identity, the identity of the business they represent, and a valid callback telephone number.
- Internal DNC List Maintenance: Subscribers must maintain a centralized, updated internal DNC list. Numbers on this list must be permanently blocked from all future outreach across all campaigns.
- Automated Dialing (ATDS) Prohibition: Subscribers are strictly prohibited from using an Automated Telephone Dialing System (ATDS), predictive dialer, or prerecorded/artificial voice messages to call wireless numbers or residential lines without documented, prior express written consent.
5.3 Automated, Artificial, and Prerecorded Telemarketing Policy
5.3.1 Core Prohibition on Unsolicited Automated Sourced Outreach
Because public records and skip-trace enrichment do not provide Prior Express Written Consent (PEWC), subscribers are strictly prohibited from using any technology that requires PEWC to contact numbers sourced from the platform.
5.3.2 Definitions and Technological Restrictions
- Artificial and Prerecorded Voices (Strictly Prohibited): Subscribers shall not use any artificial voice, automated soundboard, synthesized voice, or prerecorded voice message (including ringless voicemail drops or AI conversational voice bots) to initiate outbound telemarketing calls to mobile or residential lines sourced from the platform. These technologies legally require PEWC, which cannot be obtained via public record extraction.
- Automated Telephone Dialing Systems / Predictive Dialers (Strictly Prohibited): Subscribers shall not utilize an ATDS or a multi-line predictive dialer (software that dials numbers automatically before an agent is available, or dials sequential/random numbers) to contact numbers sourced from the platform.
- Permitted Dialing Technologies (Human-Initiated / Click-to-Call): Subscribers may utilize single-line “power dialers,” preview dialers, or “click-to-call” customer relationship management (CRM) systems, provided that:
- The system does not dial numbers randomly, sequentially, or autonomously.
- Every call requires a distinct, human-initiated action to place the call (e.g., physically clicking a button to launch the specific call).
- The platform's DNC scrubbing requirements (Section 5.2) are strictly executed prior to loading numbers into the dialing system.
5.3.3 Nature of Prior Express Written Consent (PEWC)
Subscribers acknowledge that PEWC cannot be bought, rented, transferred, or inherited from public records or data enrichment vendors. PEWC must be a clear, written, signed agreement between the recipient and the specific subscriber company making the call, directly authorizing telemarketing.
6. Active Deal Communications
6.1 Different Treatment
Once a property owner, business owner, or counterparty has responded to your outreach, requested information, scheduled a call, engaged in negotiation, or otherwise indicated willingness to communicate about a specific transaction, subsequent communications shift from cold outreach to active deal communications.
6.2 Requirements
- Be truthful and non-misleading in all respects
- Include accurate sender identification
- Honor any opt-out request received during the deal process
- Respect DNC and consent revocation requests even mid-transaction
6.3 Email to Active Deal Parties
Emails to parties in active deal discussions may qualify as transactional or relationship messages under CAN-SPAM if they facilitate an agreed-upon transaction, deliver documents, or manage an ongoing commercial relationship. However, if the email's primary purpose shifts back to promoting a new product, service, or separate opportunity, CAN-SPAM's commercial email requirements apply in full.
7. E-Signature and Deal Document Delivery
7.1 Your E-Signature Provider Is for Active Deals Only
You may use your connected e-signature account through Acquigine to send letters of intent, purchase and sale agreements, and other deal documents for electronic signature only when the recipient is a seller, counterparty, or representative with whom you are in active deal discussions.
7.2 Prohibited Uses
- Sending e-signature requests to contacts with whom you have had no prior communication as a cold outreach tactic
- Using signature envelopes to create false urgency or pressure on recipients who have not engaged with you
- Sending LOIs or PSAs to property or business owners sourced from public records or skip-tracing without prior contact and engagement
- Using your e-signature provider's routing or reminders as a substitute for consent-based follow-up
7.3 Proper Sequence
- First, send a CAN-SPAM-compliant cold email introducing yourself and your interest
- If the recipient responds or engages, proceed with deal discussions
- Only then generate and send deal documents through your e-signature provider
7.4 Email Notifications From Your E-Signature Provider
Your e-signature provider sends automated email notifications to envelope recipients. These are governed by that provider's own terms and the commercial relationship between the provider and the recipient. However, the decision to include a recipient in an envelope is yours. You are responsible for ensuring that every envelope recipient is a legitimate counterparty in an active or requested transaction.
8. Data Sourcing and Skip Tracing
8.1 Skip Tracing Is Legal
Skip tracing to identify and locate contact information for property and business owners from public records, credit header data, and aggregated sources is a lawful activity. It does not trigger Fair Credit Reporting Act (FCRA) requirements when used for contact and marketing purposes.
8.2 Permitted Uses
- Identifying acquisition targets and opportunity scoring
- Cold email outreach in compliance with Section 3
- Cold calling in compliance with Section 5
- Direct mail campaigns (the lowest-risk outreach channel, as TCPA and DNC rules do not apply to physical mail)
8.3 Prohibited Uses
- Bulk SMS or automated texting without PEWC
- Autodialed calls to mobile numbers without PEWC
- Any outreach to numbers on the DNC registry without PEWC
- Tenant screening, credit decisions, employment screening, or insurance underwriting (these are FCRA-regulated uses and are outside Acquigine's intended purpose)
8.4 Data Broker and Enrichment Sources
If you enrich Acquigine data with third-party skip-trace or data broker services, you are responsible for complying with those providers' terms of service and any contractual restrictions on use of their data.
9. Consent and Suppression Management
9.1 Consent Records
If you claim PEWC for any contact, you must maintain records sufficient to prove:
- The identity of the consenting individual
- The date and time of consent
- The method of consent (written, electronic signature, web form)
- The specific language the recipient agreed to
- Your name or entity as the consented party
- The type of messages consented to
9.2 Suppression Lists
- All email opt-out requests (permanently suppressed across all campaigns)
- All SMS opt-out and consent revocation requests
- All verbal do-not-call requests
- All DNC-registered numbers (scrubbed every 31 days)
- Any contacts who have requested cessation by any means
9.3 Cross-Channel Suppression
An opt-out from one channel does not automatically apply to all channels unless the recipient's request was channel-neutral (e.g., “stop contacting me entirely”). However, Acquigine recommends suppressing across all channels when a recipient requests cessation in general terms.
10. State Law Compliance
10.1 State Mini-TCPA Laws
- Florida (Florida Telephone Solicitation Act)
- California (multiple statutes including CCPA/CPRA implications)
- Washington (robocall restrictions)
- Oklahoma (Telephone Solicitation Act)
- Other states with evolving legislation
10.2 Your Responsibility
You are responsible for identifying and complying with the laws of every state where your recipients are located. If you are contacting property or business owners in multiple states, you must comply with the most restrictive applicable law.
10.3 Recent Legal Developments
- The FCC's one-to-one consent rule was vacated by the Eleventh Circuit in January 2025 and formally repealed by the FCC in July 2025. The core prior express written consent requirement for marketing autodialed texts and calls remains in force.
- The Supreme Court's June 2025 decision in McLaughlin Chiropractic v. McKesson held that federal courts are not required to defer to the FCC's interpretation of the TCPA under the Hobbs Act, creating additional litigation uncertainty.
- Acquigine's policy exceeds the current minimum legal floor to protect subscribers from evolving enforcement risk.
11. Recordkeeping
11.1 Required Records
You must maintain the following records for a minimum of five (5) years:
- Source of every contact data point (public records, skip trace provider, enrichment service)
- Date and method of acquisition for each contact
- DNC scrub results with timestamps (every 31 days minimum)
- Consent records (if PEWC is claimed) with full documentation
- All opt-out and suppression requests with date received and date processed
- Message content and send logs for all email and SMS campaigns
- E-signature envelope history including recipient, date, and relationship basis
- Internal DNC list updates and additions
11.2 Audit
Acquigine may request these records at any time to verify compliance. Failure to produce adequate records may result in suspension of platform features.
12. Platform Enforcement
12.1 Acquigine Rights
- Suspend or restrict messaging, calling, or document generation features
- Require proof of consent or compliance documentation
- Block data exports or contact list downloads
- Suspend or terminate the subscriber's account
- Cooperate with legal requests, regulatory inquiries, or court orders
- Report violations to regulatory authorities if required by law
12.2 No Liability Shield
Compliance with this policy does not guarantee legal compliance or immunity from enforcement actions, lawsuits, or penalties. This policy sets forth Acquigine's platform requirements, which are designed to exceed minimum legal standards but do not constitute legal advice.
12.3 Indemnification
Subscribers agree to indemnify, defend, and hold harmless Acquigine, its officers, employees, and affiliates from any claims, damages, penalties, or legal actions arising from the subscriber's outreach activities, use of platform data, or violation of this policy or applicable law.
13. Subscriber Acknowledgment
By activating outbound outreach features or generating deal documents through Acquigine, the subscriber acknowledges that:
- They have read and understood this policy in full
- They are the legal sender and responsible party for all communications they transmit
- They will comply with CAN-SPAM, TCPA, DNC, and all applicable state laws
- They will not send cold SMS without auditable prior express written consent
- They will not use their e-signature provider or deal documents as cold outreach tools
- They will maintain all required consent, suppression, and recordkeeping documentation
- They will consult their own legal counsel for compliance questions specific to their activities
- They understand that Acquigine does not provide legal advice and that this policy is not a substitute for legal counsel
Related policies: Compliance & Data Practices, Terms of Service, Privacy Policy.
Sources cited: FTC CAN-SPAM Compliance Guide (ftc.gov); FCC TCPA Rules and Public Notices (fcc.gov); Eleventh Circuit, Insurance Marketing Coalition v. FCC (Jan. 2025); Supreme Court, McLaughlin Chiropractic v. McKesson (June 2025).
This policy is a platform compliance document, not legal advice. It is designed to exceed minimum legal requirements to protect both Acquigine and its subscribers. Subscribers must consult qualified legal counsel for guidance specific to their outreach activities and jurisdictions.